Hi Sweet Rita, I received this email thsi morn...thanks for your help x Response By E-mail (Anand Beilfuss) (17/08/2020 10.03 AM) Hi there, We are getting in touch about your claim. We’re happy to tell you that we’ve accepted your claim for £24.92 including the postage cost. Please allow up to 5 working days for the payment to be processed back to you. Kind regards, Anand Hermes Claims Department

I have again for the third time ,although the first via resolver, submitted the claim form against the grain but we will see what happens as thats all they keep asking for here I have been patiently waiting. Its now 3 days until I can escalate the case through resovler. Have to admit I don't know what to do but I am livid at the appalling treatment of my goods and the fact that Hermes have not refunded me after all this time Anyone that can be any help would be most appreciated kind regards John

Hermes have again responded but this time they state they received the claim form on 15th July after 3 times saying they wanted me to submit it??? They obviously have no idea what they are doing but as this response is in effect positive I feel I have no choice but to wait a bit more... what a load of ole tosh... no wonder Hermes gets such a bad rep!

I haven't been negative about resolver.....

Hermes are still playing games even though I am messaging through resolver. They have AGAIN asked me to fill in the claim forms which I have done twice and now I have complained they are doing this they have responded saying that I need to fill in the forms for a missing parcel...they obviously have no idea what hey are doing. Its my belief still that they are being ignorant and evasive in he hope I just go away! So...I have again for the third time ,although he first via resolver ,submitted the claim form against the grain but we will see what happens as thats all they keep asking for

You have ben very helpful Sweet Rita, thank you very much x

hank you Sweet Rita, I have filled in the resolver form. I'll see what happens.....Hermes are appallling!

Hi, first let me introduce myself, I'm John and I was told if I join this group you may be able to help me. I had Hermes do a pick up of an item I bought. When it arrived to me the contents were broken. They were pastels which are art materials and they were in a wooden box and wrapped in bubble wrap etc etc so had numerous layers of protection. I can only say that it must have been severely thrown around as the clasps and tape holding the wooden box lid shut were open/damaged and the contents then spilled out and all the pastels were broken. i tried to claim online through hermes site . i got the bot and then a person if i remember rightly and they asked for photo evidence etc....... i had to go thought this 3 times at least and each time they would come back and say they were on the list of exempt items. each time i told them they were not they have just ignored to play dumb and sent me back to the beginning to fill in claim forms again. it has now gone quiet and i haven't got my refund/item or any way of moving forward. it is quite simple ...hermes have damaged the item...it is not on the list of exempt items....i want my refund....i have supplied all evidence. i believe they are making life as difficult as they can in the hope i will tire and give up. the item was sold to me for £30 and the postage £4.99 i believe. they know this as i have told them at least 3 times now... ...can anyone help?