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About Carla_mac

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    West Yorkshire

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  1. Hi Andy I wasn’t sure if the same terms apply with the booking not being made for a hotel in the U.K? I’m unsure what to do as the charge back was refused when we spoke with a customer service agent who said MasterCard were refusing to process any chargeback’s related to Covid 19. We haven’t been sent that in writing, just the say-so of the agent.
  2. Hi all I’m new here Hope everyone is safe and well. My partner and I booked a hotel with Secret Escapes Ltd for a 5 night stay in Lanzarote for 17th May. We were contacted in March and advised that the hotel will be closed for our dates due to Covid 19. We asked for a refund and was advised that hotel-only bookings through SE were non-refundable as stated in the T&C’s. We booked the flight separately through Ryanair ( that’s another problem!) so aren’t covered by ATOL. I contacted the hotel directly as SE advised our contract is with the hotel,
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