@BankFodder Around £100. @Manxman in exile Yes, twice. I did the A to Z claim with Amazon twice and both times they failed. I didn’t ask for the chargeback since it wasn’t Amazon’s fault but RM’s. @dx100uk I emailed them again and they threatened me to put me in “collections”.

Enough value for me to wait 6-7 months. I have all the evidence from Amazon since I prefer to use their live chat service and the chats are still saved on the Amazon app.

Ah right okay, thanks. If I sue for the actual financial lose, will I receive the amount lost or a different sum? And like what about the fact that they said something untrue when I made the lost item claim? Yes. I blamed Amazon because Royal Mail had sent me the letter saying that the item was delivered when it wasn’t. When I asked Royal Mail about the signature of the recipient, they said it wasn’t delivered so it’s not my fault.

Hello guys. I’d like to know if I’ll be able to sue Royal Mail for emotional distress. I had bought an item through Amazon but I didn’t like it. sent the item back to the seller using RM’s service but it wasn’t delivered to the recipient sent RM an email about it. RM replied back with an email by advising me to make a lost item claim I made a lost item claim with them. A few weeks later, they sent me a letter by stating that they investigated the case and that their investigation found out that the item was delivered to the recipient re-contacted Amazon who, after their investigation, told me that the item wasn’t delivered I sent RM another email. replied back by saying that the item wasn’t actually delivered but they couldn’t do anything about it because 6 months were already passed since the day I had posted the parcel. wrote them another email, in which I explained them about my previous lost item claim and about their previous investigation, which both had taken place within 6 months of the day I had posted the item. They replied back by saying that they were going to send me a cheque in compensation. for some reason, I couldn’t reply back to that email wrote them another email from their website, in which I asked how much compensation I was going to receive. When they replied back to me, for some strange reason, they didn’t write anything in the email but they just attached the latest email I had sent them through their website. I don’t know how much compensation I’ll receive and I really think that they didn’t write anything in the email on purpose. This has been going on for 6-7 months now and I really had enough now. This has caused me and my mother emotional distress. Do you know if I’ll be able to sue RM in this case? If yes, Do you know how much could I receive? Or do you know where I could get more info?

Do you know how I could prove it to them that the item was not as described?

Thanks, I’ll try to tell them about it.

I need some help please. bought an item through Amazon but had to send it back to the seller based in India because it didn’t resemble what the pictures in the advertisement did. used Royal Mail’s service to send it back after a few months of waiting for my money back, contacted Amazon and they said that the seller said they hadn’t received the item back was advised to contact Royal Mail and make a missing item claim with them and so I did. Royal Mail then sent me a letter saying that the item was delivered to the seller re-contacted Amazon and they asked me to send them a picture of the letter, they said that I was going to get my money back without two weeks received nothing after a few more months of waiting, contacted again, said that my latest claim was withdrawn by myself when I didn’t do so. I had to make a new claim with Amazon, sent me an email, they had already looked into it and won’t help me with it anymore. nobody wants to take responsibility because Amazon doesn’t want to help me or give me my money back because their seller told them that the item wasn’t received Royal Mail doesn’t want to help me or give me my money back because they said that the item was delivered. I’m still missing my money. Could you guys please help me with this matter?