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  1. @BankFodder thanks for the advice , i iwll do as advised and send them a short email advsing of the above . btw : i never di get a call from a manager but it doesnt matter as the SAR is on the way. . I also wrote to the ICO regarding the situation here and discreetly recording the conversation , their answer suggests the VM advisor was misinformed , i thought ill update it here as information for anyone else who may have doubts , the information provided is from the ICO lead case officer. " In the situation you describe it appears that you would not fall under the mater
  2. Just to update this thread , I Only got confirmation from Virgin media that they received the SAR reqesut on 12/01/21 , they say it was received on 29/12/20 ( it was sent on the 28th) this is probably becuse the email address they give on their GDPR page Here is diffrent to the one the below email was received from seems to have been forwarded . i hope the one month they mention starts from 28/12/20 & not 12/01/21 below pasted is thier email . Thanks for getting in touch with us about your Data Subject Rights Request, which we received on 29th Decemb
  3. Thanks Bank fodder, I understand , it was my mistake, however as I recorded the other calls & for the fact i was able to setup another account at the address , it has proven the fact that VM agents have been misleading me , by saying this cannot be done for so many months. it remains to be seen what the SAR will show
  4. Happy New Year Every One, Just to Update the thread, a Couple of things Hppaned /Did not happen. The Promised call by manager on 28/12/20 by a manager did not materialise todate. I did howver get a call by retentions ,which iniially offred me the same offer as the first bloke did ,(the Rude woman from retentions offred a higher Price) Then went down below £40 , I have refused and told im not intersted & go ahead with the cancellation Because, I have signed up in my spouse's Name ( which is actually me ) as I have always dealy with the account with her auth
  5. Thank you BankFodder, I have done as advised , but may be to my fault i removed the last sentence , as it remains to be seen that why my reqeust to cancel the contract in august by giving 30 day notice wasnt carried out ,this was only given through the messaging feature . i i wll await their contact.
  6. Thank you for the Advice , just want to clarify two points please, i only modified minimal content to suit me , but do i , * Since advice is to sign it when I email shall I print ,scan & sign an send is as an attachment? * is the last sentence required ? * the part which says " This may also lead to legal action in the County Court" Thanks
  7. Apologies for posting again is it OK if I email the SAR reqeust? found and email address for theVM DPO. on their forums Thanks EDIT: read again Dx says to post it so I iwll do that Thanks
  8. Thanks Bankfodder I will do so & read up again. I didnt mean to tell her it just came out .she wouldnt let me speak and kept saying there are no records to say i called them or even any notes regarding chat conversations. changed her story later on a school teacher type my way or high way.. kept asking me to let her speak even though i couldnt get in a word edgewise and i couldnt understand half of what she was saying as she was shouting . must say i have never come across anyone remotly rude of this type ,most have been freindly and polite even though completly useless
  9. I Do apologise , below is my attempt at bullet points ,its still not minimal but its factual, have been contacted by Chat support since , points updated * Have been trying to cancel the contract since September price due to go up by 20% , never managed to get any one the phone , but only on their messaging feature. which also got stuck when transferring to the relevant team and gets closed. Collected some chat screen shots but not all. * Also filled out their September/October complaint form due to the inability of calls getting through. * Two Received letters from VM through
  10. Apologies posted before i read ill try to bullet point and repost , please delete the post if relavant
  11. Hi, I will try to keep this brief as i do tend to go on. my problem is similar to this thread here.
  12. Never Had PPI with HSBC in fact they dont even know what this account is ,neither do i. Father christmas will have to use santiser & disinfectant though leave them by the door.
  13. @Stigman , apologies for addressing you directly , just want to ask if you had deposited the cheque or not? my bank does not have online deposit and i dont want to go out to the city center to the only branch , but im thinking of getting a starling account which has this feature . in the mentime HSBC havent got back to me about what this account number is ,i asked them to write to me because on the phone they did not know , still no news on that . did you get any news on the SAR? probbly not enough time?
  14. dx yes same thought came in to my mind. only everyone seems to recognise the account number except for me. oh well it is what it is !! will be keeping an eye on this thread for other posters too
  15. dx , I guess since they asked about a managed loan it may be so that also comes in to the equation, but as to me - i did not have one at least knowingly so , as i had just the CC. but again no account number match but then again when i denied having one, ,they still should definitely have known why they sent it , instead of saying they cannot identify why it was sent , surely they must have a note under that reference number once they bring up details on screen .
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