Hey @BankFodder, Thanks so much for the very detailed info. I really, really appreciate it! I am absolutely thrilled and shocked to say that PackLink has come back to me, and they have approved my claim, so will be sending through compensation - £842 for the laptop, and £7.66 for the postage on Wednesday when they make all their payments. You could knock me over with a feather that that was the outcome, considering they specifically say they don't cover notebooks. Thanks again for your time and all your help - I really appreciate it!

100% - I'm fully committed to doing everything I need to to get this money back! I'm down about £850 at the moment (Macbook Pro (sold for £814), Postage & Insurance - £33.71, & Packing materials (~£10)) - not to mention the time spent trying to resolve it, and the stress about potentially losing all this money - so will do whatever I need to not be out of pocket all this money!

Sorry about this! I must have been writing my response while this came in! I shouldn't have done my first post right before going on hols - I didn't realise how quick moving these things are (which is great!) Please accept my sincere apologies for not responding for such a long time. I'll for sure be quicker next time.

Hi @BankFodder - thanks so much for getting back to me so quickly. Sorry for my delayed response, I have been away. I wish I'd known this about Packlink before using them - I just thought they were a part of ebay, so thought it was the easiest/safest bet. How wrong I was. Re Packlink vs myHermes - I'm not entirely sure. I've attached my invoice (packlink invoice.pdf) with personal details of myself and the intended recipient blocked out. It looks to me like the compensation goes to PackLink not to myHermes, which probably won't help me. I did declare it as a MacBook (it autofilled based on the item being sold), and I declared/insured for the correct value. (packlink info.pdf) I sold the laptop as a private individual. I have contacted PackLink again yesterday asking how I can escalate this, as I have still not heard from them since submitting my claim on 28 November 2018. Sorry again for my delay, and thanks again for your help, I really, really appreciate it. packlink info.pdf packlink invoice.pdf Packlink T&Cs.pdf

This is great! Thanks so much!

Hi folks, I'm so glad I found this site. Seems like I'm not the only person who's had issues with myHermes/Packlink. myHermes lost my £842 laptop, and now Packlink won't respond to me in regards to my claim. Here's the timeline: 12 November 2019 - Sold Macbook Pro on eBay 13 November 2019 - Received payment from buyer 13 November 2019 - Organised next day shipping directly through eBay (Packlink) with myHermes. Paid extra to insure for the full value of the eBay transaction (£842.00) 13 November 2019 - Dropped off at ParcelShop. Obtained a receipt. 14 - 18 November 2019 - Gave myHermes the benefit of the doubt. 18 November 2019 - Contacted myHermes for the first time 26 November 2019 - Contact Packlink, as I'm reasonably confident the item is lost, and I'll need to raise a claim with them 27 November 2019 - myHermes confirms item is lost. Advise me to raise a claim with Packlink 28 November 2019 - Fully refund buyer 28 November 2019 - Packlink advises me to make a claim 28 November 2019 - Packlink acknowledges receipt of claim (automated email) 9 December 2019 - Contact Packlink requesting an update 17 December 2019 - Contact Packlink requesting an update I'm quite concerned that I won't get my money back, as Packlink has laptops (though called Notebooks, so nothing comes up if you search laptop) in their list of Goods with no insurance coverage - restricted goods, and myHermes has laptops in their Non Compensation Items. I'm feeling a bit better after reading through this site and seeing posts like this. Currently my main concerns are that Packlink isn't responding to me. Packlink isn't based in the UK, so UK law may not apply This is taking such a long time - is my window going to run out? Would love any feedback on what steps I should take next. Do I wait for Packlink to get back to me? Keep nudging? Publicly tweet? Contact myHermes directly? Thanks in advance, any advice would be very much appreciated.