Sorry for late reply, i have been very poorly over the christmas break. Thank you for your help in this matter, I have sent the letter and am awaiting a response via post. I have since had phone calls (which i ignored) and text messages from them telling me to get in touch asap. I am following your advice and ignoring all of their attempts to contact me if it is not via post. I will let you know if they get back to me about this. Thanks again, you have really put my mind at rest about all of this.

My apologies, I have just looked through the dates and I actually cancelled with them on September 10th 2019 in their online form and then cancelled the DD and the last DD had been taken from my bank on August 28th. So I have failed to make the final payment of £15.99 that they wanted from me in September. I feel like kicking myself for cancelling the DD but I’d not been for months and I couldn’t really afford it. Does this mean I am in the wrong and should pay up? I really don’t want to as I feel these charges are unfair and disproportionate but I am worried the charges will grow and I will ultimately have to pay a higher price. I’ve not been able to think about anything else now for 2 days. The man at CRS seemed pretty adamant I was in the wrong and had to pay it all As a side note any communication I have had from them has been via email which has automatically gone into my junk folder so I’ve not seen it until they sent me this text telling me a debt collector was after me and to check my junk folder. Surely this can’t be a proper way to communicate with people as they can’t ensure you’ve seen their previous requests for money.

Yes I was well over the 12 month contract. I joined in feb 2018 and cancelled in August 2019.

Thanks for the reassurance. I knew as soon as i spoke to the advisor i was going to get nowhere with him, he was so rude and abrupt. I will search out for for one of slick's letters.

Thank you I am worried sick that the charges will build and affect my credit rating. any help with how to deal with them is greatly appreciated.

I cancelled my membership with xercise4less in august and they took the last DD on august 28th apparently i should have let them take another one as it was 30 days notice. Yesterday I got a text message telling me to check my emails for an email from CRS i did & the letter said they want to charge me £187 for not paying the last DD. I rang them up ( which now i know from reading other threads) is a mistake i said to the bloke on the phone i wouldn't be paying any of the charges and offered to pay the £15.99 i had missed he said was "we can charge you and that's not how it works" I am very upset and really frustrated about all of this, i dont see why i should have to pay £170. Any help would be gratefully received