My apologies, I am literally just in from work! Thank you for your guidance, I am about to start sending off more emails...

Hello, Not only have we been mis-sold a product they no longer supply, we have the inferior windows held in with blue foam because they miss measured our windows! Some fitted, some not! House freezing and we have had to put a blanket at the top to fill a huge gap that allowed a gale to blow through the house. Scaffolding still erected nearly 4 months later and no resolution; in fact a letter received today to say That this is what we signed for and they are looking to recover their money’s minus £200 by way of an apology! We feel brow beaten and bullied, surely they cannot get away with this?