I’m in no hurry and will wait for the results of the SAR then update this thread. Thankyou for your help so far.

The £639 figure includes VAT and is the total amount I have paid for the second line (including the bill I will receive on the 29th of July). I have the invoices (the second line is billed separately) and the signed delivery from FC proving they have possession of the SIM card. FC have consistently failed to return the SIM card, despite repeated requests. You wouldn’t expect to pay for a meal you hadn’t received. After 12 months I told them to cancel the contract as they were in breach of their T&C’s. As usual I was fobbed off on the phone and subsequently ignored.

Hi, I am a member of the FB group and will post Trustpilot/ Google reviews shortly. pn the original sales call I was told that the line would be free. The paperwork I got through states that I would receive a £30 refund each month. It doesn’t mention VAT. The actual amount I’m being billed by 02 started off at £31.20 and is now £31.98 + VAT per month, due to 02’s annual increases. I suspect the £30 was intended to cover it. I’m hoping to claim the whole amount as, thanks to FC, I can’t use the line, even if I wanted to, plus they’re in breach of their own T&C. Should the SAR be sent via post, email, or both?

Dear CAG, My tale of woe is pretty typical of someone who has fallen foul of Future Comms tricks; I signed up for a new contract in March 2018 (3 years) and was sold a second line (I didn’t want or need one and told the salesman as much, at which point I was told it was ‘free’, so I may as well give it to a family member). I also was meant to receive a new iPhone. I signed the contract at which point it was emailed to me. At this point I could see that the second line was not free and I was to be reimbursed £30 per month. I tried calling FC to complain but could not get through, despite hours of trying. Anyway, I resigned myself to the deal and the new SIM card arrived the next day, but the iPhone never arrived. I emailed FC, phoned and sent messages through their online portal. No reply. Evrbtually I sent back the SIM card (recorded post) with a letter requesting taytvthey cancel the contract. It was also sent via email and their online portal. Guess what? No reply. I called 02 who confirmed I was still signed up for the contract and FC had ignored my correspondence. A call from 02 meant that Mr Stickler called me and told me I couldn’t cancel the contract, but he did upgrade the phone. I agreed to continue and explained that FC had the SIM card. He said he would send it to me. Fast forward 16 months and not only have FC never sent the SIM card but I’ve never received one monthly cashback and I’m paying for a line I’ve never used and couldn’t if I wanted! I’ve spent countless hours on the phone, sent emails and letters, all to no avail. They simply ignore all correspondence or promise the world via phone and then ignore me. On the 29th of July FC will owe me £639.92 (including VAT) Still no sign of the SIM card either. So, I would like help with drafting the letter of claim and advice on how to proceed. I’m sure FC will never send the SIM card, or release me from my contract. Should I do another claim in a few months? Or is it possible to request the contract be cancelled through the courts? Thanks in advance, Martin