Apologies all it dragged on a little but I settled via court mediation parcel2go kept refuting my claim and offered me £20 I went down the route of mediation although I felt I had a strong case I settled on £300 Although I had no insurance I at least had ‘signed for service’ which wasn’t secured by Hermes also so I didn’t really want to go to court and face the prospect of losing the case and losing more money overall a massive lesson learned and I will never use Parcel2Go or Hermes again

Sure , in terms of the phone calls I got the name of the branch manager at Hermes but it all happened rather quickly as I was frantic trying to track it down yes agreed I haven’t done myself any favours in terms of the declared value but I was adamant I put in £1100 as it makes no sense to me why it would be £700 thank you for your help so far it’s certainly an eye opener and once you go through something like this it’s hard to know where you stand or who to turn to so I appreciate your input.

Yeah I don’t know why the declared value was £700 with Parcel2Go when I sold it for £1100 , perhaps a mistake on my part when booking it I declared it at £1100 as I had proof of sale on eBay , and with what happened since I sent it surely these companies must be accountable - the fact they confirmed in writing they had recovered my item I suppose I’m now unable to amend my claim to £700? With Parcel2Go now putting together their case do you think I should see this through? Will this end up costing me more? It’s really is a sorry situation

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for some reason it has £700 as the declared value , I definitely remember putting in £1100 Which is what my eBay sale was for and of course I have proof of the sale on EBay sorry can you confirm what POC is ? I’m new to this

Hi Used Parcel2Go/Hermes to deliver two parcels to the same residential address, this was the result of a sale through eBay for £1100 i have used this combo a few times to deliver and never had an issue until now Both parcels were sent without insurance - I had previously took out insurance on a parcel that was damaged which the courier company managed to wriggle their way out of paying compensation so from that moment I decided taking insurance was pointless. anyway back to the reason I’m posting here both parcels were collected by Hermes and logged in their tracking system and I insisted and paid for a signature from the recipient once delivered now one parcel was left by a side gate and no signature was obtained The second more expensive part according to Hermes tracking system was returned to their hub depot for attempted delivery the next day now according to my buyer on eBay no attempt was made to deliver the 2nd parcel , the buyer then went to the local Hermes depot and spoke to the manager who advised the parcel was not there and they then said the parcel appeared to have been stolen by the local courier who they sub letted the job to and he wasn’t contactable - the same person also confirmed this to me over the phone and she said her security team had been made aware but my best option was to go back to Parcel2Go. I went back to Parcel2Go who said they would look into and speak to Hermes to try and get this resolved. couple of days later I received an email from Parcel2Go confirming my parcel had been found and they would deliver the next working Problem over or so I thought, I was then advised by my eBay buyer that no delivery had been attempted and I got back on to P2GO who said they were having trouble delivering to the address - to me it seemed like they were stalling for time i then received an email saying the item was now lost and they offered me £20 in compensation which I declined three times and then I decided to file a claim online through the court on the 3rd June and I just checked online at it says Parcel2Go have filed acknowledgement of service and intend to contest the claim. just looking for some guidance , I have read through similar cases on here and the good work that goes on here in terms of helpful advice that’s offered. i myself cannot believe this kind of practice is allowed to carry on and companies like P2GO & Hermes think they can get away this