We lived in Heveningham (nearly Norfolk) and East Rudham so very close to being Norfolkatised. Actually Sussex born and bred. There is actually is a relationship between the Brokers and the loss adjusters, see below taken from the insurance paperwork: "This claimline is operated on our behalf by Marble Arch who will be able to confirm what cover your insurance provides and what assistance and services may be available to you." So Lexham are actually in bed with the loss adjusters, a bit incestuous possibly, conflict of interest etc. They get their fees from the insurance company, but are in bed with the broker who is supposed to operate on their clients behalf.

Manxman, we have lived in both Norfolk and Suffolk so we know the score with Diss.

The Insurers are Alwyn Insurance Company Ltd based in Gibraltar via Lexham the brokers and Marble Arch the loss adjusters. It just happens that Lexham and Marble Arch are both based in Diss and not very far apart. Coincidence?

Manxman, I have sent the adjusters and email demanding either a replacement bike or another means of transport until mine is fixed. I will give them a couple of working days to respond and then formalise it in letter form if required. My wife used to work for Loss Adjusters, although on property. They are a law unto themselves. I can't go direct to the insurance company as they are offshore in Gibraltar and I suspect that is purely an office of convenience address.

Italian, but not exotica, Piaggio MP3. Someone backed into it in a car park and bent the frame that house the radiator, that is the part they cannot get. Insurance, do not know who the perp is, no cctv Slick132, 1. Has the other party's insurer accepted liability. Don't know who did it, just cam back to find it a crushed at the front end, in a mixed car and bike park, no cctv of the incident 2. What make of motorbike is it. Piaggio MP3 500 ie 3. Is the bike being repaired by the dealer where you bought the bike. Yes 4. Who is your insurer. Gone through Lexham, but there is a loss adjuster in between "Marble Arch" they are slower than a moped I have given them a reasonable time to get it repaired, but emailed the Adjuster yesterday to say there has to be a time limit on how long it can take to repair and in my opinion it is up, new one please. I was wondering if there are any specifics about time laid down in some rules somewhere.

I have a new motor bike that was damaged by a car reversing into it back in early April 19, the bike was taken to a repairer and the quotation was accepted and the repairs authorised. Unfortunately, the repairer cannot get the parts to repair the bike, it has been 6 weeks now and I am having to ask my wife to do 50 miles a day dropping me off at work and picking me up, or pay £60 per day car parking ( one of the joys of working at Heathrow). At what point does the lack of available parts to repair the bike mean that it cannot be reasonably repaired and is written off? The bike is brand new, less than a week old when it was damaged. I would appreciate some assistance with what my rights are here as the Loss Adjusters are very hard work SteveT15