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About lawntreader

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  1. This matter has been settled after a new head of sales talked to us, re established trust, came and inspected the vehicle and discovered the fault. What a difference when someone cares about their customers and listens. He seemed really concerned about what we had been through, wanted to work with us to put things right and I think, had he been in the job when all this started, the situation would never have escalated as it did. I thought Hillside were nothing but a bunch of belligerent bullies wanting to take the cash, not giving a toss about their customers or their service, but I feel
  2. BankFodder, just a general query, I would be grateful for your input. Is it considered bad form to have employed a solicitor and then take things on again oneself? I regret not having found my way here earlier, but, I just wondered if it’s regarded badly in the court system.
  3. Thank you. I understand what you’re saying and have learned a great deal very quickly. I will talk further to my partner.
  4. Hello BF, Yes I have read the Customer Services Guide, thank you, and have started recording conversations. Yes, I thought it went quite smoothly with the bank but I take your point and respect your pessimism! We haven't invited Hillside to carry out an inspection (though had wondered if we should today) and have engaged a solicitor. It feels like a bit of a see saw, trying to engage with the facts and not all the emotion we have about the whole sorry business. The holiday we had planned was with our niece who has just bought a caravan following her Mum's (our sister's) death from cance
  5. John wrote: “...your insurance may well refuse to pay out” Indeed, John. It greatly worries us, too.
  6. Just for further sharing of information, I have contacted my bank to initiate the Chargeback process. I found them very helpful but they have informed me that the faulty goods/van needs to be in the hands of the merchant and they then have 15 days to act and if they don’t, the process of obtaining the refund can be initiated. So they can’t act until the van is returned. I have been fortunate to have a friend who has a garage who feels any company should have the right to inspect a faulty vehicle. But, at the same time, Hillside tried to blame us for tampering and told us to take the van
  7. Hillside wouldn’t accept credit cards. Perhaps if we had been more consumer savvy in July when we bought the campervan our alarm bells might have rung back then. It’s such a worry to have this campervan unlocked outside.
  8. Chuffnut, thank you. It wasn’t until we rejected the campervan that they contacted us and wanted to inspect it and, to be fair, they then wanted to look at it, but that was three and a half weeks after purchase and after we’d gone through all the debacle at Nissan when this awful row between the two companies had kicked off and we didn’t like being in the middle of it all. Yes, if they had accepted liability for the campervan in the first place or expressed the slightest bit of concern perhaps things might have been different. Certainly if I was MD of a company and someone had spent £
  9. I looked d up this section 75 and debit cards and it doesn’t apply, but there is this Chargeback thing, but we are 4 days over the 120 days which is bit hard. But for future reference it says “Chargeback isn’t a legal protection like section 75. It’s an agreement Visa, Mastercard, Maestro and American Express have signed up to. The scheme enables you to claim a refund from your card provider if a purchase doesn’t arrive or is faulty. It works by the card company trying to claim your money back from the company you’ve paid, by reversing the transaction. There’s usually no
  10. Thank you king12345. Unfortunately, we paid by debit card so I assume this section 75 doesn’t apply? Hillside wouldn’t accept credit card. We did video it going off and it has been taken to Nissan whose report I included in my previous post.
  11. Thank you BF. In relation to corroborating the fault, I do have two pieces of written evidence from our local Nissan branch, one dated August 17th and the second, more formal, from the Service Manager October 8th reads, “Just to confirm that the vehicle was inspected as Customer concern was alarm going off. We inspected the vehicle to find it had been completely modified and converted into a campervan. We checked the alarm and suspect that due to the modification to the roof this may be causing the ultra sonics to set off the alarm. Further testing of the alarm and wiring wou
  12. Hello, thank you for the reply. Perhaps I wasn’t very clear that we have sent many letters recorded delivery rejecting the campervan as not fit for purpose, the first one well within 30 days. Hillside do not accept the campervan as unfit for purpose and have requested to inspect the van and want to repair it. They did not accept liability for the van on the day of the fault but referred us to Nissan, who then said the problem was with the conversion, which Hillside refused to accept. We are caught in the middle and this is the essence of our discomfort. In addition, because t
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