Sorry to say, but my issue was somewhat a double whammy. I took the emergency cover with SAGA home emergency. When the time came for home emergency requirement, the drama began. My daughters cistern was leaking. The first 2 tradesmen came and cited that the toilet assembly is bedded down with silicon. Tried to tell him its just a surrounding bead, but he insisted to get builder to do the job. Then the free boiler service was not carried out. 11 months into the policy and numerous promises of fixed dates/times, no one turned up. Then after complaining, it transpired that SAGA was just using a third party to do the cover, which eventually turned out to be the AA. Then after further protests, they send, without reason or warning an AA so called inspector. Not only was the boiler service not done, but the inspector found a small leak in the cylinder pressure relief valve. He said he will get someone out by next week. Come next week, he calls and says you will have to pay. When I tried to access my online policy documents, I was surprised to see the policy cancelled in its 11 months of a 12 month contract. Biggest [problem] in operation.