They were from a catalogue company and they did not show up on any of the credit reports I suspect it may be because of the length of time without any payment (well over 6 years). She never contacts them

No she's not on the voters role where she is now. The Experian report did not pick this one up but the Equifax one did as a linked address. I have spoken to her about it and she says she has 4 other letters from the past months from Lowells solicitors where they have written the same thing so I am wondering if there is any point doing anything except waiting as Lowell Portfolio have written off other debts she had earlier in the year.

yes that's correct we previously did an Experian report only on her current address and it did not bring this up.

It is for a friend But I understand it was taken out at a previous address and the Equifax credit check would confirm that. They are now writing to the new address.

yes it says a claim will be issued without further notice to you and gives a break down of the extra that will be charged.

I was thinking when I write the letter I could ask Orange if they will halt any action.

Thanks everybody. I got the information fro the credit file Start date was 17/07/2011The default balance is given as £120 on 17/6/2012 the balance now stands at £398.71. date updated 21/08/2013 there is no details of any payments made. This is showing on an old address on her Equifax report, did not show on Experian. I think from what has been said so far the best bet is to ignore the letter and contact orange. I will probably write a letter requesting a breakdown of the fee and charges and see what reply I get. Should I ask them to halt any action for now?

I am helping a friend out with her debts. The most pressing problem is a letter from Lowell Portfolio for an orange mobile debt. They say they Will issue a claim in the county court if they do not hear back within 14 days there are 6 left. The default balance is given as £120 on 17/6/2012 the balance now stands at £398.71 and the letter says it will increase to £515.61 if it goes to court. She cannot recall much about the contract. I would like to buy her a bit of time as she has come into some money and may be able to pay an amount back to them. I just want to be able to establish how the debt has grown from £120 to £398 first. Any help much appreciated.