Trainline.com no one should ever book with them!!! I booked a train on their website for £83, the information all auto filled incorrectly, with the postcode not matching the remainder of the address for the train tickets to get posted to. I was then unable to cancel my purchase as the site wouldn’t allow me to but within 30 seconds of booking the tickets I contacted Trainline.com in an attempt to change the address. They later responded informing me that they had failed to make the changes in time therefore the tickets will not reach me as they will be lost in the post. Very disappointed by this slow service I then proceeded to ask them to either re-send, allow me to collect at the station or refund the tickets so I can re-purchase. They point blank refused to co-operate and simply have stolen my money and will not allow me to get the train tickets I have paid for in any way, they just keep telling me to buy them again. I can’t emphasise how upsetting and stressful this is for me, I do not earn much money at all and buying those train tickets was not easy, I can’t afford to pay £83 again. Everyone I have spoken to keeps saying that this must be unlawful and a real injustice so I am now seeking support from The Office of Rail and Road and lawyers to take further action. Thanks, Sasha