I have just received the following refusal letter from Vehicle Control Services Limited (Southend Airport). What should I do to handle this one?
Please advise, thank you!
Re: Parking Charge Notice Number VCSXXXXXX (Vehicle: XXXXXX)
Site: Southend Airport
Issue date: 13/08/2019
We refer to your appeal in respect of the above Charge Notice (CN) received on 19/08/2019.
Having considered the points you have raised and reviewed our records, we are unable to accept your appeal. Our
main reason(s) for this decision are as follows:
The signs at the entrance to the Airport and on the access roads and designated bus stops within the Airport clearly
state "No Stopping", giving clear notice that the land is private property and that a Charge of £100 will be levied if
vehicles do stop. The above detailed vehicle stopped in a designated bus stop where stopping is prohibited and the
driver became liable to pay that Charge.
In your appeal you have confirmed to us that on the date in question, you stopped your vehicle on the access road,
which is an area where stopping is not permitted.
We note your comment that you stopped to ask directions from an Enforcement Officer; however as stated, the signs
near to the location you stopped clearly stated "No Stopping" and warned that if you did so, you were liable for the
There are 87 high profile signs advising drivers not to stop and warning that if a driver does stop, a charge of £100 is
payable. The signs exceed recognised industry standards, with some as large as 2m by 1.1m (6ft 6in by 3ft 7in)
which clearly state "No Stopping" alongside the nationally recognised Highway Code symbol for a Clearway (No
Stopping). Furthermore, the signage on the approach road is reflective and positioned to face oncoming vehicles and
the text size used is relative to the average approach speed of a vehicle in relation to the speed limit in force at that
We have fully reviewed this case and we are satisfied that the Charge Notice was correctly issued. We are unable to
accept the mitigating circumstances raised in your representations, your appeal is therefore rejected and the Charge
will stand; photographic evidence which supports this can be viewed at www.myparkingcharge.co.uk.
What you should do next - Either:
1. Pay the Charge Notice (CN): In order to settle the Charge, the payment of £60 to reach us by 25/09/2019 or £100
to reach us by 09/10/2019 must be made. Failure to pay this charge within the stated times, may result in Debt
Recovery Action being taken and further costs up to an additional £60 being incurred. Payments can be made
online at www.myparkingcharge.co.uk by following the links for "Pay Now", or over the phone by calling
0845 226 9138 by using a valid Credit or Debit Card.
2. Appeal to the Independent Appeals Services (IAS): If you believe this decision is incorrect, you are entitled to
appeal to the IAS. In order to appeal, the IAS will need the following information (which is also contained in the
subject header of this correspondence).
Notice Serial No: VCSXXXXX Vehicle Registration Mark: XXXXX
Appeals must be submitted to the IAS within 21 days of the date of this correspondence. Please visit www.theias.org
for full details on how to submit an appeal online.
It is important you note that if you do make an appeal to the IAS, the reduced charge offered above will no longer
apply. You should also be aware that if a payment is made prior to an appeal being made to, or adjudicated by, the
IAS AND this is accepted as Full and Final settlement against the CN, the appeal will automatically be dismissed and
the matter will be deemed closed. Should you appeal to the IAS and it is unsuccessful, the full amount outstanding
(£100) will become payable within 14 days of the date the IAS decision is notified to you. Failure to pay this sum in
the 14 day period will result in debt recovery costs of £60.00 being added to the outstanding balance.
It is important we also highlight that no further appeals will be accepted at this office; any such appeal must be
made to the IAS.
Please also note that further costs may be incurred should it be necessary for us to subsequently recover any
outstanding charge using further debt recovery and/or court action.
Appeals Administration Team
CENTRAL PROCESSING OFFICE