Hi slick132, Thanks for your reply. The answer of your question are as follows 1. Date you joined --> 5th November 2015. I have mail evidence for that. The joining mail says 'You are committing to a single £0.00 admin fee payment and £14.99 per month for a minimum of 11 months. After this minimum term your membership payments will continue on a monthly basis.' 2. Date the DD was usually paid each month. --> 5th of each month 3. Date the last DD was paid to Harlands. --> 5th October 2016. Pls note that following payment is taken from my bank 6th Nov 2015 --> 34.99. That is 14.99 as first monthly fee + 20 GBP joining fee 5th Dec 2015 to 5th Oct 2016 --> 14.99 each month So I have paid 12 installments + 20 joining fee. I have sent them the mail for membership cancellation on 3rd Oct 2016. Considering 30 days notice period, the contract should be end on 02 Nov. That means I have used the gym for 12 months Regards as always Saikat

thank u very much

Hi, I was referring to this discussion thread and found myself in very similar situation. Got the below mail from CRS yesterday. Hello Saikat We regret that despite our attempts to reach an amicable resolution to your account, you remain in arrears to Xercise 4 Less with an outstanding balance of £186.47. We must therefore give notice that failing to arrange payment will result in your account being outsourced to an external debt collection company or a firm of Solicitors for further action. We're still happy to listen to your reasons for not paying and will do whatever we can to reach an acceptable resolution for both parties. All that is required is for you to call us on 01444 449 165 within the next 10 days Our office is open between 08:30am and 6:00pm, Monday to Friday. Your reference number again is 8443407. If you would prefer us to call you, please confirm a suitable number to reach you on. Many thanks, Rob Avery CRS Collections Manager However I have already notified XERCIZE4LESS (to the mail address of general manager of their Hounslow facility as provided in their contact webpage) on 3rd October 2016 for not extending my membership beyond October 2016. Sent them the below email that time Hi, I have recently moved from [redacted] to Brentford. hence want to cancel my membership at xercise4less Hounslow. I think the membership was from Nov 2015 to Oct 2016. So requesting you not to renew/extend the membership beyond 31st October 2016 My membership information is as follows Name : [redacted] Address : [redacted] Phone : [redacted] Please inform me if I have to complete any other formalities. Else I will remove the direct payment instruction for your club after this month's payment which is scheduled on 5th October Thanks for your service so far and look forward to join back the club if I move to that area in future Thanks Saikat Hence I have replied CRS with the below mail. While sending this mail, I have attached the very mails that I sent to XERCIZE4LESS on last October Hi, We have sent attached mails to manager of XCERCIZE4LESS's Hounslow branch on 3rd October 2016 for not extending membership of mine and my wife beyond 31st October 2016. Please be noted that the mails are sent to the mail address that is provided in the their official website (refer attached screen-print of the website) We have categorically asked them to inform us for any further action required from our side to cancel the membership. However 1. We have not received any reply of our email 2. We have not received any other email from them on payment default We have already paid membership fees to XCERCIZE4LESS till October 2016. Hence we believe that we do not have any outstanding payments to them Requesting you to ask XCERCIZE4LESS to update the record immediately Thanks Do you advice me to take any other action? Any suggestion will be highly appreciated Thanks & Regards Saikat