Thanks all. Yes I know I should have used the 100 day trial. However, I was not in my home for over a month, and I only spend 4 days in a week at my home. Not that it matters for the Simba mattress, but to me it matters. Because I did not spend that long in it...

Hello, I do apologise to jump in but my post did not get any reply. I hope you won't mind. I bought a mattress online called Simba with a 100 trial days. I bought the mattress on the 20th June 2016 and contacted them back on the 30th November 2016. Unfortunately the matress is giving me back ache, to the point I can not sleep on my front, is getting warmer than any of my other mattresses I purchased before when they say that is has some cool system. Also it seems to go deeper on one side of the mattress, so I had to turn the mattress round to avoid an even more back ache. I heard that there is a 6 months regulations for items bought online. They have offered to replace the mattress, which is not good there is only one type. So the issue will keep the same. Anyway, not sure what to do. Would anyone help please. I am worried my back will suffer in time

Hi I bought a mattress called Simba online on the 20th June 2016 and first contacted them on the 30th November 2016. On their advert, it specify 100 days trial. Since having the mattress I spend all August at my boyfriend's home and at least 3 days a week too. more recently, the mattress has become uncomfortable. I can not sleep on the front as it bends my back so much, it hurts my lower back. The same with my partner, he only slept in it twice and both mornings he could not move for a while as his back was also achy. He also seems to get hot compared to other mattresses I have had in the past, and they claim to have this cool system. Also, I have had to turn the mattress around because I seem to be getting far deeper in than normal. I am just so not satisfy with this mattress and I am worried my back will suffer long term. I understand their 100 days trial has passed, but surely, they must be some sort of other rules to buying this item online with the safety of the consumer. I would be grateful for any support. Regards.