First I would send SAR's for both Next and Phoenix if you have not all information.

 

Then submit a PPI complaint to Next who will respond that they were not responsible but it will get things in motion to escalate your complaint with FOS regarding Underwriters responsibility.

 

I am sure others will add to the above but good luck and don't give up as it took mine nearly three years to be eventually settled.

Thanks for the advice. It's worth a go I guess!

I'm just starting out on this PPI road today and came across this thread whilst looking for an address to write to Next about PPI payments.

Am I right in thinking it's this Phoenix entity that I need to write to and not Next directly?

Any advice greatly appreciated.

Well done to those of you who have been battling with them for months (years even!) to get what you are rightly owed.