Yep, that is the same company so 'gold' doesn't come into it, you will have one of the policies listed above.

I have just spoke to William at A1 Approved and he assures me A1 equates to gold and vice versa.

A very quick, unscientific and possibly not even true, Google and ebay search brings up this :-

 

 

£100, about right.

 

Can't get a genuine price as i work for the wrong brand!

 

Interestingly, the website I found a was a guess as they are based in Leeds, near Wetherby. What is the warranty company's address in your book as the website mentioned above doesn't mention 'Gold' cover

 

H

The addres is:

A1 Approved Limited

Office 53, Sugar Mill

Oakhurst Road

Leeds

LS11 7HL

Tel: 0800 9706860

I don't see a gold cover only the following:

 

A1 Executive Cover

A1 Cover

A2 Cover

A3 Cover

A4 Cover

A5 Cover

 

If gold equates to the A1, then you are covered. You need to look at your documents or ask them again and get it in writing.

Yes, the documents don't match what their website says. The warranty booklet I have only refers to gold and silver cover. I would assume A1 equates to gold though as they said it was the top level of cover.

As Hammy says, we need to know what level of cover you have ??

I have just called them and I have the top level (gold) cover but they said flat out that this does not cover the regulator. Do I have anywhere to go from here?

knowing these cars well can I suggest it wasn't your window motor that has failed, it was more than likely to be the window mech that failed which is operated by cables (it kind of looks like a bow and arrow)

 

A design fault in my opinion allows water inside the door and rust's the cable

 

I know these can be expensive £500+ for a new mech, I have used a rebuild service in the past for these (under £100)

 

warranty's genrelly are not worth the paper they are written on

The total cost of the repair was roughly £200 so I'm not sure if it would be that part, it's on the invoice as window regulator.

That's great, thanks for your advice. I shall get on with these in the morning.

The car was purchased from Optimum Vehicles in Wetherby. The warranty came with the purchase of the car, the dealer didn't sell this to me as an add on. I guess this is something that they pay for from their contribution.

Apologies - having trouble writing on my desktop, had to insert paragraphs on my phone!

The car is an Audi A5 first registered in 2008. I paid £14,000 for this pleasure. There have been no previous claims.

There are no T&C's on their website, I simply pulled 'electric window motor' from their list of 'following components are protected against mechanical failure' on their website.

Hi guys,

I bought a car in May which came with an A1 Approved warranty for 12 months, so well within the period of cover at the time of writing this.

I had an issue with the passenger side window at the weekend to which it would no longer operate, fortunately it was stuck closed rather than open. I called A1 Approved to discuss and to learn on how to proceed on this, after explaining the issue I was told to book it in with any VAT qualified garage and to advise the garage to call A1 Approved with a diagnosis and price.

The car has been in the garage today, they were really helpful and called A1 Approved to explain the issue which was a broken window regulator but A1 Approved advised this was not covered under the warranty. I was left with no option but to pay for the works.

I can't believe that a warranty wouldn't cover such an item and their own website does list window motor as a covered item (can't post the link).

Has anyone got any experience with this company or can anyone advise how I can escalate this matter?

Thank you.