I have just spoke to William at A1 Approved and he assures me A1 equates to gold and vice versa.

The addres is: A1 Approved Limited Office 53, Sugar Mill Oakhurst Road Leeds LS11 7HL Tel: 0800 9706860

Yes, the documents don't match what their website says. The warranty booklet I have only refers to gold and silver cover. I would assume A1 equates to gold though as they said it was the top level of cover.

I have just called them and I have the top level (gold) cover but they said flat out that this does not cover the regulator. Do I have anywhere to go from here?

The total cost of the repair was roughly £200 so I'm not sure if it would be that part, it's on the invoice as window regulator.

That's great, thanks for your advice. I shall get on with these in the morning. The car was purchased from Optimum Vehicles in Wetherby. The warranty came with the purchase of the car, the dealer didn't sell this to me as an add on. I guess this is something that they pay for from their contribution.

Apologies - having trouble writing on my desktop, had to insert paragraphs on my phone! The car is an Audi A5 first registered in 2008. I paid £14,000 for this pleasure. There have been no previous claims. There are no T&C's on their website, I simply pulled 'electric window motor' from their list of 'following components are protected against mechanical failure' on their website.

Hi guys, I bought a car in May which came with an A1 Approved warranty for 12 months, so well within the period of cover at the time of writing this. I had an issue with the passenger side window at the weekend to which it would no longer operate, fortunately it was stuck closed rather than open. I called A1 Approved to discuss and to learn on how to proceed on this, after explaining the issue I was told to book it in with any VAT qualified garage and to advise the garage to call A1 Approved with a diagnosis and price. The car has been in the garage today, they were really helpful and called A1 Approved to explain the issue which was a broken window regulator but A1 Approved advised this was not covered under the warranty. I was left with no option but to pay for the works. I can't believe that a warranty wouldn't cover such an item and their own website does list window motor as a covered item (can't post the link). Has anyone got any experience with this company or can anyone advise how I can escalate this matter? Thank you.