This topic was closed on 03/05/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support their. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 03/05/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support their. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

After posting my complaint to the bank, received back a letter with an appointment time, also stating ‘ANY DOCUMENTATION WHICH SUPPORTS THE COMPLAINT’ can anybody suggest anything I can take along, besides bank statements. Is there anything that can be printed off the internet (i.e. the court cases on the letter in the library) etc.

Having posted the letter found in the library (very helpful), posted through the banks letter box (my branch not open at 6am), within a couple of days I had a phone call from the branch, the assistant manager wants to see us, said they have a special unit within the bank who can help us to sort the account out. What is this ‘Special Unit’ and what can they do? I’m all for just suing the bank, worked out in just over 2½ years they have had just over £4,000 out of me, still working out what 6 years is worth. Can anybody help me please?