I booked a service of my boiler via their Bedford offices. They were supposed to call today between 10am & 12pm. That never happened, so I called and they told me it would be before 6pm. That never happened either. They finally called at 5:45pm to say they would come the next day, I told them to cancel - I had taken the entire day off work waiting for these cowboys. To say that the lady on the phone was curt would be an adequate description. To cap it all, I just checked with my bank and as suspected, they have not only charged me for this non-visit, they have also charged me more than they quoted. I have already been in touch with the police as recommended by TSB and the bank will be taking further action. These guys are absolute crooks. They deserve a place on Rogue Traders. :mad2: