Hi, I'm new to this so please bear with me! I own an apartment with my husband within a 100+ apartment building. We are managed by Rendall and Rittner and I am having nothing but problems with them. First of all we are charged an obscene amount of money by them and do not see any changes in the building. My first issue with them is their lack of communication, I have made several email and verbal complaints and they do not reply for weeks or just fob me off. My building in total pay £7,200 a year to have the windows cleaned twice!! The window cleaners need to rent a cherry picker as we don't have suitable things attached to the building for them to use but £7,200 is a hell of a lot of money! The first window clean I had this year in March was awful so I sent pictures to R&R and I was told they would contact the window cleaner again to redo them. They have have still not been redone and R&R will not respond to me about it. I'm not happy that I'm Still paying full price for a service that wasn't done properly. Second issue is that in the buildings lease contact it states no animals are allowed, yet there are many apartments with animals and unfortunately some owners allow their dogs to deficate in the communal corridors, lifts and entrance doors and do not clean up after them - this is left for the cleaners to do which they are not responsible for as the building should have animals in. I have complained about this to R&R and have been asked to give them apartment numbers for people with dogs!!! Why should I do this? We have CCTV through the buildings and they have said they don't have the time to look through the footage to find where the owners live! My thoughts are that the CCTV doesn't work!! Any advice on this will be greatly appreciated as I have had enough! We have one meeting a year with R&R but nothing ever comes from it. We don't receive any letters letting us know what they are doing with our money and you see no changes around the building. The building manager is meant to come out one day a week to look around and check things but he hasn't been here for months. Thanks in advance!