It appears Myhermes can destroy your parcel whenever they feel like it to hide the extent of damage they cause or to disguise some other scenario. The recipient of my parcel returned it due to a rattling sound inside he did not open it. Myhermes then disposed of my parcel without returning it or prior contact. They could provide No evidence of damage as they stated it was an "enclosed unit". They could provide No evidence of disposal so it could have been taken by anyone. The only response I have had amounted to "sorry for the frustration caused" Wholly not good enough nor is it acceptable.. Avoid like the plague..