Update on our terrible experience with sofaworks and note another new trading name softology...

12 months on, suite collected by sofaworks last week,

waiting for a credit from Barclay Partner Finance who did interest free credit via sofaworks,

without this we would have well and truly stuffed.

Main reason for return, one back cushion 50mm higher than the others, and crumpled leather.

Sofaworks are full of bull, used to misleading and walking over customers with complaints.

Hope everyone viewed them on rip off Britain, showed them for what they are.

I really wish I'd found this thread, and the others on here, before placing my order this week. Unfortunately I looked on TrustPilot, saw they'd got a great score and decided to buy from them. It was only today when struggling to get through to their customer services line that I found this thread via Google.

I actually rang them up to cancel my order today but was told that it was a legally binding contract the second I signed and so cancelling would incur a 30% charge. What's really annoyed me is that the sales girl in the shop specifically used the words 'cooling off period' when referring to the 48 hours after the order. It turns out that this 48 hour period is for making amendments/alterations to the order, not cancelling, in which case her referring to it as a cooling off period is totally misleading, but how can I prove what she did or didn't say? She also said nothing about a 1.5% charge for paying using a credit card, although when I complained about that today they did at least agree to refund that charge.

 

So it would seem that I'm now at their mercy and will have a 5 week wait to see what turns up. Judging by the threads on here it sounds like I'm in for a LOT of hassle should any of the following occur:

 

1. They send the wrong sofa

2. The sofa is damaged or defective

3. They can't get any part of it through the door

4. I have any problems with it at all over the next 15 years

Yes your best protection, credit card company should help with problems.. sofaworks are useless, will not rectify problems, fob customers off, ours isn't resolved since May 2015, we have a solicitor and seeking an independant furniture report £250 uh.

Barclay partner finance may get involved, if needed.

Good luck with this rubbish company, ps one of our back cushions is 50mm above the other two, sofaworks said this is not a fault, their furniture technician said the same, unbelievable uh.

Please see (rip off Britain) program about Sofaworks, today 8 October 2015 9.15am, also available on the BBCi Player.

http://www.bbc.co.uk/programmes/b06h874c

Regarding my post above, just opened my email to find this copied and pasted

Re: RIAS Home Family Legal Expenses Legal Expenses Insurance Claim

Consumer Dispute

We acknowledge safe receipt of your completed claim form.

Please note that the insurers of your Legal Expenses Insurance policy have appointed Arc Legal Assistance Ltd to manage legal expenses insurance claims on their behalf.

To enable us to consider this matter further, we kindly ask you provide the following information:

1. A Copy of the Contract/ Invoice

2. Correspondence with your opponent

3. Copy of any expert report obtained

4. Copies of any court papers where proceedings issued

5. A statement/diary of events you have prepared, with dates and events as accurately as possible which has lead you to submitting a claim under your legal expenses policy

6. Any other information relevant to your claim

We look forward to your reply.

I'm currently waiting for my home insurance legal cover, filled an application waiting for their decision, wont hold my breath though, but if successful we have big guns in our camp

Anyone having problems with Sofaworks BAD service, look at your Home and Contents Insurance, see if it includes legal cover....Recently spoke to a solicitor, he told me to check it out.

Keep in touch, our experience no customer satisfaction, perhaps you will be ok with that problem , cut and dried defect imo!!!!

You did the right thing returning it, once in your possession it becomes extremely difficult to deal with, they do not care!

Do not contact the furniture ombudsman waste of time, think Sofaworks pay to be part of it, useless!

We have a back cushion 40mm above the other two, crumpled leather below both arms, flat foam filling on leg supports on recliners.

QUOTE by Sofaworks area manager..... we do NOT consider that as faults...Uh, pay us £200 to return it, two days after delivery, disgraceful company.

Someone told me there is a tv show about them this month?

To date we hit a brick wall with this company, they are well experienced at fobbing customers off......

This week I spoke to a solicitor, he told me to check my home insurance which may have legal cover, we are with Rias, a claim form has been submitted, we wait for a reply to see if they will take this up on our behalf, wont hold my breath though.

Will post an up date so others can see progress, or not, would not tough this company with a barge pole in the future disgrace!

Good luck

Hundred percent, the company play on the fact they have deep pockets and we are customers with hard earned money, we do not count in their business plan.

They are a disgrace - do NOT offer customer satisfaction, at all...

Ombudsman took weeks to respond and say they cant help us, waste of time, what are they there for, the company obviously....

We have a back cushion on our leather suite 40mm higher than the other two, flat foam on leg supports and crinkled leather below two arms.

QUOTE sofaworks, we do not class them as a fault and refuse to resolve our problems.

Sure I heard there is a TV show in September 2015 about them, I sincerely hope so.

They need exposing in the media extremely bad company..!!

Thanks, furniture ombudsman waste of time, just contacted the citizens advice consummer service, they are looking into it.

We had the same experience, back cushions 50mm above the other two, sofaworks said that isn't a fault errr hello it is, the furniture ombudsman a complete wast of time and effort, useless... currently trying the office of fair trading, we appear to have no rights. Time ticks on from delivery and our complaint two days later, a disgrace!

A thought, we paid via their interest free facility using Barclays, anyone know if they will help?

SOFAWORKS no customer satisfaction.

Latest our complaint to the furniture ombudsman failed, sofaworks probably pay to become a member, a complete waste of time our time and effort, time ticks on form our original complaint tow days after delivery of our suite.

Sent an email to office of fair trading via the citizens advice.

So we have facebook and twitter if the company fail to rectify problems..!!

Raffles Suite

 

Waited quite a while for our new suite to be delivered.

 

BEWARE BEWARE BEWARE OF THIS COMPANY.....NO SATISFACTION WILL BE RECEIVED, AT ALL.....

 

After we had the suite a few hours noticed problems with back cushions out of alignment, customer service are dreadful, hit a brick wall with our complaint, they do not consider this a fault. TAKE NOTE all suites in their showroom and TV adverts are without this problem, we have crumpled leather below the two seat settee, it also has flat foam on the foot supports on the recliner, none of these are classed as faults according to the company.

 

Beware of this company, they aren't concerned with my complaints, request £200 to return it, we complained immediately, didn't leave for weeks.

 

My advice, go to a company that you can see the three piece that you are buying, cant be trusted to deliver a good one and once lumbered with this heavy item, have you over a barrel....

Sofaworks has a facebook page, I complained there and included a picture, a guy got in touch offering to help, I replied no action so far, others can do the same, make buyer aware of terrible issues!!!!!

Raffles Suite

Waited quite a while for our new suite to be delivered.

BEWARE BEWARE BEWARE OF THIS COMPANY.....NO SATISFACTION WILL BE RECEIVED, AT ALL.....

After we had the suite a few hours noticed problems with back cushions out of alignment, customer service are dreadful, hit a brick wall with our complaint, they do not consider this a fault. TAKE NOTE all suites in their showroom and TV adverts are without this problem, we have crumpled leather below the two seat settee, it also has flat foam on the foot supports on the recliner, none of these are classed as faults according to the company.

Beware of this company, they aren't concerned with my complaints, request £200 to return it, we complained immediately, didn't leave for weeks.

My advice, go to a company that you can see the three piece that you are buying, cant be trusted to deliver a good one and once lumbered with this heavy item, have you over a barrel....