I' know this is an old thread but I've had awful problems with Davies Group. My claim which was supposed to be resolved in around 3-4 months is now dragging into it's 9th month. Customer service is poor and communication is dire. I now have a "new" loss adjuster who thankfully is "coming up with the goods". However, there have been constant delays between processes, poor workmanship by the contractors working on my house to name but a few issues. The original loss adjuster told me to go out and get quotes to speed the process up but then went with their own approved network of contractors. I believe this was an Eastwell contractor. Assurances constantly broken and the workmen have no regard for us and seem to come and go as they please and ignore our requests in the main. The problem I have now with the work ongoing and claim still not fully settled is that my insurance is shortly up for renewal. I desperately want to change provider and never have to have the misfortune to deal with Davies Group again. Just wondering if I can cancel a month or so into the new policy year? I have been told that a new insurer won't insure me due to the outstanding claim.