I am so sorry for not responding to this sooner - only just saw it! I was employed at the time of taking out the card. I have never considered claiming back PPI but my cheque cleared and I have happily spent the money (debt free!!):smile:

Just to let everyone know that I have received and banked the cheque from Monument - hopefully it wont be made from rubber!

Thank you for your responses. They have included a breakdown of payments, interest and compensation - totally shocked at the amount! I will let you know when/if I actually receive a cheque for the proposed amount

Thank you!

Hi, I have had a Monument credit card for about 15 years and have been paying PBP for most of this time. I actually cancelled it in 2010 when I realised that my balance was never coming down due to the amount I was paying in, what I assumed at the time was PPI (I just paid the minimum payment by DD each month). The card balance was always around £3000. I had a letter from Monument about 6 weeks ago advising that I may be due a refund of PBP and directing me to their website. I simply entered the details on the letter and that was that. Today I have received a letter from them, without admission of liability and as a gesture of goodwill, stating a total adjustment to my account of over £16k! I actually paid the card off and closed the account in January of this year (the balance was still around £2800!). I have tried all day to contact them but the line has been constantly busy. Does anyone know whether this seems a realistic figure - my limit on the card was approx £3500 and I hadn't used it for about the past 7 years. Thanks in advance.