I know this is a really old thread but I've had the same problem. I've been a customer of 1and1 since 2006. At one point i had over 50 domains with them. BUT, because of their crap customer service, I've not renewed many or swapped registrar. I actually cancelled one domain and still got an invoice for it. Something to do with the don't accept cancellations within 7 days of the renewal date. It's gone to their credit company for £9.00 I'm locked out of the 1and1 account. There are a pile of domains in the account that I now cannot cancel. So I've sent 1and1 this email: . A customer of 9 years and they lose my business because they claim they cannot accept domain cancellation 7 days before renewal. I've had emails from their debt collection agency as my address details and phone number have changed since i first signed up and I never updated them so they can only contact me through email. I told them to do one. I will update if anything comes of this.