loulou14
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Posts posted by loulou14
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Well i don't remember ever stopping my direct debit. I canceled my contract mid september 2011 and my following bill was paid by direct debit around the 10th of october. Then as far as i knew, i was done with them and as i said i moved home. I never heard again from them until two months ago...
Vodafone said i owed them 18 pounds which they chased in november of the same year by letter (which i haven't seen) sent to my older address.... they never contacted me by phone or email even though they had this information
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Hi,
I too have been victim of a mistake from vodafone.
I requested cancellation from my account in september 2011 and received confirmation for it. I paid what i thought was my last bill in early october 2011 and moved to a new place with my partner mid october of the same year.
I only found out two months ago that vodafone had logged in a default for 18 pounds!!!! which effectively prevents me from getting a mortgage. I immediately paid the amount without even discussing the why or how and was told the default would be removed from my credit files.
However a few days later i realized it wouldnt be removed and someone else from vodafone confirmed it would indeed remain on the file for 6 years!
I can't describe the state of distress i find myself in as i am unable to go on with my life for something that happened (or did'nt happen) 4 years ago. I can see some people had success using this forum so i hope it works for me too
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Hi,
I too have been victim of a mistake from Vodafone.
I requested cancellation from my account in september 2011 and received confirmation for it. I paid what i thought was my last bill in early october 2011 and moved to a new place with my partner mid october of the same year.
I only found out two months ago that vodafone had logged in a default for 18 pounds!!!! which effectively prevents me from getting a mortgage. I immediately paid the amount without even discussing the why or how and was told the default would be removed from my credit files.
However a few days later i realized it wouldnt be removed and someone else from vodafone confirmed it would indeed remain on the file for 6 years!
I can't describe the state of distress i find myself in as i am unable to go on with my life for something that happened (or did'nt happen) 4 years ago. I can see some people had success using this forum so i hope it works for me too
Vodafone default removal
in Telecoms - mobile or fixed
Posted
Thanks Lee @ Vodafone for contacting me last week.
Have you had any luck speaking with the customer service team?
Thanks