Thanks Lee @ Vodafone for contacting me last week. Have you had any luck speaking with the customer service team? Thanks

Well i don't remember ever stopping my direct debit. I canceled my contract mid september 2011 and my following bill was paid by direct debit around the 10th of october. Then as far as i knew, i was done with them and as i said i moved home. I never heard again from them until two months ago... Vodafone said i owed them 18 pounds which they chased in november of the same year by letter (which i haven't seen) sent to my older address.... they never contacted me by phone or email even though they had this information

Hi, I too have been victim of a mistake from vodafone. I requested cancellation from my account in september 2011 and received confirmation for it. I paid what i thought was my last bill in early october 2011 and moved to a new place with my partner mid october of the same year. I only found out two months ago that vodafone had logged in a default for 18 pounds!!!! which effectively prevents me from getting a mortgage. I immediately paid the amount without even discussing the why or how and was told the default would be removed from my credit files. However a few days later i realized it wouldnt be removed and someone else from vodafone confirmed it would indeed remain on the file for 6 years! I can't describe the state of distress i find myself in as i am unable to go on with my life for something that happened (or did'nt happen) 4 years ago. I can see some people had success using this forum so i hope it works for me too

Hi, I too have been victim of a mistake from Vodafone. I requested cancellation from my account in september 2011 and received confirmation for it. I paid what i thought was my last bill in early october 2011 and moved to a new place with my partner mid october of the same year. I only found out two months ago that vodafone had logged in a default for 18 pounds!!!! which effectively prevents me from getting a mortgage. I immediately paid the amount without even discussing the why or how and was told the default would be removed from my credit files. However a few days later i realized it wouldnt be removed and someone else from vodafone confirmed it would indeed remain on the file for 6 years! I can't describe the state of distress i find myself in as i am unable to go on with my life for something that happened (or did'nt happen) 4 years ago. I can see some people had success using this forum so i hope it works for me too