Hi I employed a bathroom installation company (with great reviews) to refit my bathroom (small sized bathroom, shower over bath, nothing fancy). They started the work over 5 months ago. It is now nearly complete, and I still need to pay the final 10% deposit (plus extra that I spent on tiles), which works out roughly about £1,300 + £300-£400 for tiles. As well as all the hassle and stress that I've had with them bodging the job and sending in several tilers to try to patch up the mess (before eventually saying they'd get it done by a trusted tiler, but he wouldn't be available for a couple of months), the whole experience of having a lovely new bathroom installed, buying nice things for it, being excited, is ruined. I don't have my brand spanking new totally finished bathroom, that I expected Nothing is new any more, there's slight scratches on the metal trims, slight marks on the bath (only visible in sunlight, but still), a scratch on my downstair's floor due to the rubbish removal guys dropping something (luckily it was just cheap laminate, but still not something that I should have happen in my home). The whole thing has just been a nightmare, and has caused me a lot of stress. The reason I paid more, and went with this company, was because I thought it would be stress free and would end up with a great finish. I don't feel happy about paying them the whole outstanding amount. I feel as if they should compensate me (for the stress, hassle, not providing me with the service they promised, i.e. work completed within 7-10 days and no subcontractors would be used (which is a total lie)). What are my rights in this situation? Do you think it would be fair to expect to be compensated? If so, by what amount, and what is the best way to go about this?