Hi Everyone I recently bought a house via Barclays who recommended Esurv as the surveyor. When I finally did I had so many issues its unbelievable. Once I moved in I found the roof had a hole in it. Esurv insisted that they had inspected, but no one ever collected the keys. so I asked them, how did they enter? When asked if they entered I received a letter saying they could not confirm this and have no evidence that anyone entered" but if I let another surveyor in to inspect the property they could check it and see if there was an issue. At which point I received an email saying that the roof is fine and its often that you can see daylight through a roof and that's no problem. They also said that someone did enter it now and they've found proof as in site notes, but the original surveyor has been let go so there was no proof he didn't because they couldn't ask him and id just have to accept the notes had been found. (which I was unable to request as they were on the house and therefore not related to me) when trying to complain I received a number of responses 1. Its an opinion and that's it. If I don't like it go somewhere else and I cant make a complaint about an opinion 2. Average roof is one that is "Not falling down" and therefore there assessment was fine. 3. I cant complain as im not there customer 4. Prove they didn't turn up, despite the emails and such, that just means that no one remembers them. Its been an absolute nightmare and Barclays has been a disgrace. Refusing to acknowledge the complaint or investigate.