This company are rip off merchants. I rang them to get my fridge freezer repaired and they took £70 from me before they would send an engineer. He arrived and announced that the freezer unit needed a replacement defrost heater and sensor that he would order and that the company would be in touch with the price before they went ahead. The engineer left the freezer in bits. I didn't hear anything further so I rang them and they said they couldn't obtain the parts, the fridge freezer is only three years old so I thought this very strange. I then rang the manufacturer who sent out their own engineers (two of them) they stripped the whole thing down and said the defrost heater was fine it was just the small sensor that needed replacing and that they would get me one and that the parts are freely available. 0800 repair have taken £70 off me and done nothing claiming that the widely available parts are not available when they obviously are. Additionally if they had gone ahead they would have charged me with the cost of a new defrost heater which is by far the most expensive component when one wasn't required. Avoid them like the plague!