Thankyou! I will try raising a dispute. We are owed rent, but only 4 days worth. However, the agents told us that has to be arranged with the landlord yet they wont give us contact details for him! I believe, although I am not certain, that they have to provide contact details by law.

No, that is the only mention of the it in the contract.

It say's "The check out administration fee of £60 plus VAT is payable before the tenant vacates the property or the tenant can have the charge deducted from the deposit". However, there is also " the agent must tell the tenant within 10 working days of the end of the tenancy if they propose to make any deductions". Even if they are still able to charge the fee, we were not told about the deduction being made.

Hi, Two weeks ago I was evicted from my flat, as the landlord was not paying his mortgage and the property was repossessed. I was told by the agent that I would receive my full deposit back as the landlord had broken the contract, making it null and void. Yesterday I received my deposit, however there was £72 missing. I rung the agents accounts department to find out what this was and I have been charged a checkout fee. This checkout fee is mentioned in the contract however, we were told the contract was null and void, so are they still able to charge us this? I did point this out to them on the phone, but they refused to agree with me and said the charge was to get the deposit back. Are they able to charge for return of the deposit? I believed before that a checkout fee was for checking against the inventory for damages, but the agents were not able to do this as the keys were taken and locks changed by the bailiffs? Please help, as if eviction isn't enough stress without throwing more problems in!!