how do i get late payments back and my osc back ?? how you gone about this

Hi all Im to with Brighthouse for my sins My wages was late into my bank this week so i rung Brighthouse to say i would not b able to make my payment on my due day.. so i have to pay theses very high late fees i dont think this is lawful at all and must be breaking some sort of law is there away of finding this out also is there anyone out there who has got theses late payment back ??????? and are theses O.L.C payments same as ppi any chance of getting that back i dont know but brighthouse know how to make you pay for something what not my fault really ..