Very rubbish and bullying attitude, they screwed up buyer who made offer but they negate the whole market valuation and based on £1500 quoted job, reduced the market value for 10k. The absent minded surveyor thought it would cost £98000 to replace extension flat roof, which is ridiculous. Reported them that their surveyor did wrong survey, they refused to comment because of client confidentiality, this is stupid is my house you are wrongly evaluating rubbish. Avoid never use them, disgrace customer service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!