Hi, on this thread about Utility Warehouse. I am afraid I can only echo the experiences described here, having inherited this company when I purchased a house last year. Basically they operate by recruiting customers by what is effectively pyramid selling. Their billing practices are opaque and manipulative, deliberately putting the customer on the back food by obstructive administration. The best remedy is to always put your complaints in writing to their Head Office, and not bother with their dreadful customer services department, unless you can record all your telephone conversaions with them. Writing to Head Office will not result in much of a better response, but at least you have a record of all you have said and done. I managed to switch from them after three months as I realised they were operating an aggressive and non-transparent company. I gave them my last meter reading for electricity ( I had no other services from them) in December 2013, but continued to get bills as if I had not switched, so I wrote a complaint letter to their Head Office in January re-submitting the readings and telling them to send me a final bill. This eventually arrived on 14th February as I had threatened them with the Ombudsman, again, in writing. Still this did not stop them referring me to their in house debt collection agency (another [problem]) and to another place called Churchill solutions. I paid my final bill with UW within a month of getting their bill, which was just a figure on a letter, and not a worked out bill. However, I worked out my bill and paid what they asked as it was about right. However, I have continued to be harassed by Churchill whom I have now told I have already paid my bill twice and that it was not late in payment. I never had a contract with UW and do not accept a court would view there to be a deemed contract, since there has been no offer and acceptance. The golden rules are: Switch as soon as possible Always put complaints in writing, and keep every bit of paper they send you Keep a monthly reading of all services used, preferably validated by a photo or photocopy of what you have used explain you don't have a contract with them if this is the case to any new supplier, as this will help stop them blocking your transfer Know its not you, it's them If they threaten you with court don't be afraid to get down there and take your paperwork with you - they can't get a court order without telling you they are doing so, and nor can they get the baliffs round without a court order, or cut you off as far as gas/electicity/water go If the debt collectors contact you, do just the same and put it all in writing, because like UW they also think the customer is always wrong.