Letter written and posted using the "signed for" service. I briefly described what had happened, rejected their notion to re-direct my claim to the sub-contractor and told them what I was going to claim for. Unfortunately, the two carpenters who were supposed to give me quotes today didn't turn up.

Great advice. I'll write the letter tonight and send it by recorded delivery tomorrow.

Thanks for the advice guys.

As it may take a little time to get quotations for the work do you think it would be worth writing a letter immediately rejecting their notion that I should claim from their subcontractor? I can then explain that I will be obtaining quotations for the remedial work which I expect Currys to pay for. Should I refer to them as "DSG Retail" or "Currys" in the correspondence?

Thanks again, Paul.

Thanks for the quick response silverfox1961. Its nice to have another person who thinks they're trying to pass the buck.

I'll check my home insurance to see if I have legal protection. If I used that service would it affect any no claims bonus?

Hello everyone,

We ordered a Samsung American style fridge freezer from Currys on 2 January 2014. The first unit that was delivered was damaged (handles were cracked) so we arranged a for a replacement to be delivered. On the 9 January the replacement was delivered but the delivery driver hit and damaged my hardwood gates when attempting to drive the lorry onto our driveway.

I emailed customer services with a description of what happened and also attached pictures of the damage. I received an automated response. After a week I hadn't heard anything from customer services so I phoned them. The person I spoke to opened another claim form and sent the details to "head office".

Today I received a letter from DSG RETAIL LIMITED stating:

We have been sent your details regarding an incident which took place on 11 January 2014. Would you please note that this vehicle is hired and insured by one of our Contractors whose details are below.

Company Name: B & A Logistics

Insurance Details: Aviva

Aviva Insurance Ltd

Pitheavlis

Perth

PH2 0NH

If you would like to redirect your claim to the above, we are sure they will be able to assist you.

Surely my contract was with Currys so they should handle the claim? I didn't deal with B & A Logistics so why should I redirect my claim to them? I notice that they say "like to redirect", well actually I wouldn't like to redirect.

Thanks, Paul