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Oakbark

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  1. Hi, Am looking for some advice. In August of this year, a door to door sky agent came to my house. I told him I was with Virgin and tied into a contract, with 6 months left. He told me that Sky could buy out the remainder of the contract. The whole package was the same as Virgin and half the price. I took it. I clarified with him that Sky would take care of the whole thing and I did not need to cancel Virgin or contact them, they would arrange collection of their box etc at a later date. There was no way I would have taken the Sky offer without them promising to buy the contract out as I knew I was tied in and there were charges. Services started on 15th September, I paid Virgin for September to ensure that I had TV Broadband etc. I have now been billed by virgin for services for last three months. I obviously contacted Sky and as a result they have offered this solution. I can cancel Sky with no charges and carry on with Virgin paying them in full. Alternatively I can pay Virgin in full cancel and carry on with Sky!! Either way I will be significantly out of pocket. What makes me angry is that I only took the offer up because of what the salesman said. Sky said because it was done in person they can't investigate the sale further as no phone recording etc. I am at a loss of how to proceed or what to do next.
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