Hiya just to keep you updated I did send them a letter detailing everything and saying I will be taking legal action I had an email back saying my money would be transferred with 48 hours and it was hope you have had success too

Hi Miller83 I am in exactly the same boat as you and would appreciate any help as you are going through the same they received my phone on 13th sept 2013, obviously i had 'moderate wear and tear' like everyone else it seems but i accepted the lower offer, and it was processed on 21st sept 2013 was told in the original email it would take 3-5 days but at busier times please allow 7-10 WORKING days which I waited the 10 WORKING days and contacted them, to which I had a reply saying I have to wait 14 working days. I waited the 14 Working days and emailed them again to which I got a reply saying they have had severe technical difficulties which have now been resolved in the accounts department and be assured my payment will be in my account 'shortly' this was on 10/10/13. I waited again and sent another inquiry asking where my payment was to which i got the same standard reply of technical problems this time with a telephone number that I was welcome to phone of 0845 460 1064 (mon to fri 9am - 6pm) this was received on 16/10/13. Yesterday (21/10/13)I firstly tried phoning to which I got no answer and after 10 mins I hung up and then again 20 mins today (22/10/13) still no answer. Yesterday I also sent another inquiry stating I did not want an email back saying my payment will be with me 'shortly' I wanted someone to phone me with regards to this, and they completely disregarded what I had said and i got the bog standard reply of basically my payment will be with me SHORTLY aaaagggghhhhh. at this point I googled it and came across the consumer website with a list as long as my arm of complaints about this company. So please any help you can give me will be much appreciated regards HotFudge0