Thanks, they have already taken over a week to reply to my email. And no point phoning them I don't think or they could just tell me anything.

Thanks, and good luck. Look forward to hearing how you get on.

Thanks Jake, are you making the payments in this plan via standing order? If you don't mind me asking, how many months are you looking to settle this over? Did they add on interests, charges etc - have these been frozen now?

What is the best step to take next? Are they obliged to accept my repayment offer? Am I right in thinking that going down the StepChange route would be foolish?

I am currently having a problem with CFO Lending. I took out a loan of £585 to pay for car repairs and owe them £801 at the end of the month. I cannot afford to make this repayment now or anytime in the near future. I have spoke to StepChange but don't really want a Debt management plan as this is my only outstanding debt as such - none of the others are in arrears. I have emailed CFO advising them of my problems and offered a repayment play of £89 x 9 payments. Their response states that they are unable to do anything until the account has been 33 days in default. In this time they advised the account will have considerable charges of a daily interest charge, administration fees and charges for them to attempt payments. Surely this isn't legal - they are not committed to helping me in the slightest? Is there anything you can advise? No doubt come the end of next week I will get them calling my house, work etc. I am trying to be proactive and advise them of this in advance but they are not interested. Thanks in advance