I have also been misled by these people. I was offered £67 for my phone and then reduced to £27. I rejected their offer and although I didnt want to I decided to pay the fee to have my phone returned and then take it up through legal channels to get my cash back. My problem is this though. The security certificate for the site expired in April. Internet explorer and Opera will not let me pay for the phone. I have 7 days left until their deadline comes into effect and according to them I have accepted the offer and the phone is theirs. There is no answer from phone numbers or email sent to their email I cannot use the form to get an answer as this requires the barcode number from the slip that they tell you to send them and there is no copy of it on the letter. This company needs to be dealt with as surely this is just downright wrong as they have not left any way to get your property back or will answer any questions.