I too have just received a historical print out of my account...however I just asked the nice man at my branch of RBS if he could arrange it...and he did!! No charge...presumably done out of the goodness of their hearts!! So far the back dated charges amount to over £4,000!!! However, at the moment trying to get back charges for June that sparked all this off, for us. Initially they wanted us to sign a dislaimer to say we would accept this refund as full and final settlement and would not seek to reclaim charges made prior to June!!! What a cheek!!! Told them, would accept as an interim payment, but would be considering whether to re-claim charges made on my account over the last 6 years, as entitled to do so. It is amazing that the banks have been allowed to get away with this for so long. Pity there isn't a bank out there that wants to conduct its business fairly...I am sure there would be a whole lot of people moving their accounts if there was!! Will keep the forum updated as things progress. Good luck to everyone else.