Any thoughts I called Motonovo last Saturday to advise them that i wanted to VT on my current agreement, the very nice lady on the phone advised me that i had paid more than half of my agreement and that they would accept the VT. She then advised me on the documents that would be required and the charges for missing items and the usual excess mileage charges. She then went on to tell me that i did not need to made any further payments on the agreement and that i should cancel my direct debit which i did the same day. This was the 21st ( sat ) which i have just found out was the payment date, this due to falling on a Saturday was then due on the 23rd. I have just received a letter with a £12 charge telling me that i am in arrears on my account and that i am required to settle this as part of the VT, i have just had what should be politely be described as a discussion with MotoNovo who are now telling me that the lady that i spoke to had no authority to advise me of the cancellation of the DD and that the arrears still stand even though that the account is over the 50% point by some way. Anybody else had the same issue, with all due respect i have paid the money for the car month in and month out and due to having paid more than half already and the car that they will get back is as tidy as the day i picked it up !