Hi. Unfortunately LBL or Agent Fieldforce are still at it. 3 years ago I had a loan for £600 with LBL and payments were made then out of the blue i got a repo letter, i rang up and they denied receiving some payments. I sent them proof of bank statements and continued existing monthly payments and heard nothing else about it. I got the V5 back but not the car key (assumed it was lost) and took it as per my records all fully paid. Then in November 2012 i received another letter about repo with the collection agents details, i rang him & explained above, he said not first time happened leave it with him & will get back in touch if any problem. Never heard anything and in February 2014 moved house. Then August bank holiday saturday came home @ 2pm, went to go out @ 6.30 with my 6 year old & no car. I reported it stolen, obviously we were all upset but my darter had nightmares "what if the robbers come back & steal me" she still isn't settling properly & wont go anywhere on her own. We learned via police on The Tuesday morning (3days later) the car had been repos. And it was a civil matter so they closing file. I rang the no. For agent Fieldforce to be told not made full payment had to pay £825.55 to get car back and still owe £825.55. The agent was supposed to knock at our door & left note. I have asked twice now for his name & SIA no. Surprisingly they are still looking into and unable to supply. They have supplied copy BOS and contract and have this week sent a statement which shows 3 charges for repossession? Have contacted OFT but they just referred me to FSA. Can anyone help? I am gonna try pursue for distress to my daughter, excessive charges as will have repaid £2200 on a 12month £600 loan, and query triplicate repo charge ( surely if not repos shouldnt have been charged?) unfortunately our local citizens advice bureau closed and the nearest one is over half hour away and only open while I'm at work.