hi does anyone have cash4phones no as they wont let me e-mail them from my account

hi im going through the same they received my phone htc on the 12-08-2013 no marks nothing got it for my hubby and he could not get on with it so cash4phones offered the best price £86 then they said it had bad wear an tear at a month old and they offered me £34 so I excepted it not knowing what I know now and up till today they still have not paid me and I cant even e-mail them now