Hi, You have my sympathy, we have had the week from hell with Domestic & General, the meile fridge-freezer stopped working on the 30 May, we phoned D & G that evening and were told to call miele the following morning. Miele said they couldn't get an engineer to us before tuesday 4 june , so all the food in the freezer perished as did the food in the fridge. As I was at the hospital on tuesday the 4, they re-cheduled for wednesday 5, but thankfully they were able to get an engineer to us on monday 3. The engineer quickly established the unit was a write-off and that's when the problems started. Miele sent the engineers report to D & G on monday 3, but I had to chase-up D & G from then on. They then told me we would have to pay a delivery charge of £64.03, if it was coming from carlisle to oxfordshire I could understand it, but we live two miles away from the miele factory! As I refused to pay it and asked why it was so much, I was told that miele had instructed D & G to charge us, which miele refuted, so I have kept phoning and demanding to speak to a manager, I was assured a manager would give me a call back, thankfully my badgering has paid off and our situation is resolved. I was called today by Angela Millward from D & G, she had been asked to contact me and resolve the situation, the £64.03 delivery charge has been cancelled and the replacement from miele will be delivered a.s.a.p. This lady was a delight to talk to and understood our situation and apologised to us, and made every effort to swiftly resolve the situation. I do hope you are able to get your situation resolved, these numbers for D & G should connect you without paying for 0845 numbers: 0208 946 7777, 0115 910 6500,