Ha! Just had an email from D&G at 13:46 today confirming my repair visit for the 12th June...seriously are they trying to wind me up!

Ow forgot to add that my now rebooked appointment for June 12th - which I was never told about - should never have been booked either! I had to push to get him to check that this date was correct or this would have been another wasted day waiting in!

My Hotpoint washer dryer has been faulty since Mar. Appointment 1 - told was bearings, appointment 2 - changed bearing was told it may still be noisy until they bed in, em..April still noisy, called them again, engineer said oh it the bearing in your motor and changed the motor, it may still be noisy while it bedded in....May still noisy, this engineer said he was a 'senior' engineer, thought I might get it sorted this time, he said it was one of the bolt that held the concrete block down that was no longer holding, so he 'cemented' it back in and told me not use machine for a couple hours until it had set, I left it 24 hrs just to make sure...Guess what...still noisy!!! Engineer this time just played with my drum and decided that it was the spider at the back that had broken and ordered a new drum and few other bits, I asked when they would come back and he said office will call you today to organise but should be within a couple of days. I thought this odd as the first engineer that booked the appointment for the bearing top be fitted gave a date and time there and then...should have known he was lying to me. Guess what parts out of stock...fair enough I'm not unreasonable Left it a week, hadn't heard anything so called up at 17:00 to be told by a lady, oh you've called too late for me to chase parts as the parts department closes at 5, call back tomorrow and we can check. So I did this to be told by a man that the parts were in and the earliest appointment was in a weeks time but he would put me on a waiting list. As I needed my washer (dirty husband and 2 kids) I booked the day off work again! Today I waited for my text from the engineer with an eta, didn't arrive, I thought this was strange as they had always provided this the evening before, called the call centre, chose the option for checking when engineer was going to arrive, to be given a recorded message saying they couldn't tell me this info and then engineer would text me and then cut me off-great! Called again but this time chose to speak to someone, who when reading me notes could be heard saying 'em...oh...em..' the parts haven't arrived and it shouldn't have been booked it was now booked for the 12th-when I'm working, when I asked if he could check with the parts dept when the parts were coming in he told me he couldn't do this as they just get 2-3 deliveries per week and get parts when they get them. I said I'd been told before to check this info and he said well it would have been the same person who booked it in wrong, I said it was a woman who said this and a man who made booking! I asked that they deem to be a reasonable time to be without a machine to be told to wait until they call me. When I asked if I could still be waiting 2 months would this be reasonable, to be told "Indesit have the right to offer repair if it can be done" a total fob off! The whole idea of me taking out this plan was so I wouldn't be without my machine for a long period of time. It has been mis-diagnosed since March as the fault has always been the same. I now don't have confidence that the current diagnosis is correct and he just jiggled drum.