I would really welcome some advice please...I had similar problem with Park Resorts as Kate (who started this thread). Really horrible smelly damp bungalow. It was cold and we complained about this twice. Nothing happened after the first complaint and when I complained again, I was told the first hadn't even been logged. I asked for me and my family to be re-located and they said there was no other accommodation available. All we got given was a tiny portable heater which wouldn't have been enough to heat even the smallest room. We have a two year old daughter so checked out after the first night (we were supposed to be there for three) because I didn't want her to endure another night in those smelly cold conditions. Beds have seen better days! I found the staff so unhelpful and even when I checked out, the receptionist didn't bother to ask why we had checked out early...summed up the whole experience really. Unfortunately we didn't take any pics but when we returned, I sent a letter of complaint and asked to be compensated for our petrol and accommodation expense. They replied saying they took my comments on board for training and I should have complained while I was there so they could try to rectify. I then sent a response saying that wasn't good enough and I had a right under the Consumer Law (because I wouldn't have stayed there knowing the conditions were so poor). Plus, I did complain about the cold while there...the first wasn't even logged and the second time, they said there was no where they could move us...so I questioned where they stand when a) complaint isn't logged and/or b) they can not rectify? They have responded again saying they will not be giving me any compensation and talked in detail about having a particularly cold extended winter and that priority for heaters are given to basic caravans who have no heating at all. Please can anyone provide me with some advice on where I should go with this now. I know lots of people prob say this but I genuinely have never complained about a holiday before simply because I have never experienced such low standards. It was appalling. When I opened a back room window to attempt to get the smell out, it was so rotten, wood lice crawled out! How can they think that is acceptable accommodation?! I really regret not thinking to take any pics but will know if I ever go through a similar bad experience. Any advice on where I stand with this now please? I haven't put anything on Trip Advisor but am more than happy to do that so no one else goes through the same 'holiday'. Thanks Jas

Hi Kate Sorry for taking a while to respond to you. Since sending you the original message, I've replied to Park Resorts and am awaiting their second response. I feel a little conscious about giving all the details on here now in case this is picked up by Park Resorts. I know the chances are slim but my name is the same so would only need a google search. Either I can email you direct if you are happy to give me your email or I will wait to hear back from them and send you another message. Thanks for coming back to me. Jas

Thanks Scott. I know we have consumer rights but having not complained about a holiday experience before, its a bit difficult to know exactly what to say.

Kate, please can you help...I've just come back from Park Resorts with my family and had the same awful experience. We were supposed to stay three nights but lasted only one! Couldn't wait to get out the filthy place. I emailed them the complaint and they've come back with exactly what you described about about making the complaint while we are there. You were compensated eventually so can you please give me any advice around what you said back to them and the route you took? Thanks, Jas