I agree with you, their blinds are complete rubbish The blinds I ordered arrived too early they were put up but the pull chains are so short I cannot reach them! The chains are made of metal but fitted to plastic pull cord mechanisms. The fitter told me they were rubbish and not to pay for them!! Hillarys Blinds have now sent me a letter saying they have tried to phone me on various occasions.....NO they have not! Not once in fact but they want me to call them! I am an interior designer and have lots of experience with roller blinds. Normally the more you pay, the better the blind. Not in this case, utter rubbish and the company should be ashamed for themselves. At the moment I am letting them stew. Nobody should purchase blinds from these people.